Parts Town Reviews
Parts Town has an overall rating of 4.4 based on 130 reviews. Customer feedback on Parts Town is mixed: Parts Town reviewers highlight positive aspects like wide selection of parts, fast shipping, helpful customer service, competitive pricing, which strongly appeal to restaurant equipment operators, maintenance professionals, kitchen managers. However, Parts Town is often criticized for its website navigation issues, occasional stock shortages, higher prices on some items, limited international shipping options.
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How would you rate Parts Town?
All Parts Town Reviews (130)
Gretchen_chavez87
May 16, 2026
"Part fit just fine"
I ordered the part and it fit good. no complaints at all, installation was easy and I didn’t run into any issues.
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Sheila_pratt95
May 11, 2026
"My order showed up safe and sound, and…"
My order showed up safe and sound, and I was happy with the packaging. The box wasn’t crushed or dented, and the part had plenty of padding tucked around it. I also noticed there wasn’t anything rattling around loose inside, which is always a good sign. Overall, it arrived just the way I’d hope.
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RODRIGUEZ
April 15, 2026
"Really Glad I Used the Chat"
I used the live chat because I had no idea what part I needed, and I was kind of expecting it to be a hassle. But they figured it out really quickly, checked what I needed, and sent me the right link. It just made the whole thing feel way easier than I thought it would. Definitely left me with a good feeling about the whole experience
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phyllis1979
April 15, 2026
"I used Parts Town to look…"
I used Parts Town to look for a replacement part, and it was easy. I typed in the model number, so the right parts came up right away. The filters were simple to use too, which helped narrow things down without making it confusing. Because of that, ordering the part was way less frustrating than I thought it would be
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HARDING
April 09, 2026
"Reliable Support That Feels Honest"
We use Parts Town for parts for our restaurant, their commercial account support has been a big help. I had a billing question and needed a few items matched up quickly, and they handled it without turning it into a whole ordeal. That kind of straightforward service matters to me, if you're running a business, you want to work with people who do things fairly and actually follow through. Orders show up when they’re supposed to, and my rep really does call back. Can’t ask for much more than that.
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randy.Maille
April 06, 2026
"Found the Right Part Fast"
I just typed in my equipment model and it pulled up the right part quickly, which was a lot easier than trying to guess from pictures. Checkout was simple, and I got the confirmation email/receipt right after, so everything felt straightforward.
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LavoneAlbano
April 01, 2026
"Surprisingly smooth account update"
I had to update our company account and add a new user, i was expecting it to be more complicated than it needed to be. But the support person knew exactly what to do and got it handled quickly. No hassle in the end, and everything worked fine afterward...
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chris_Hottle92
March 28, 2026
"I called Partstown because I wasn’t…"
I called partstown because I wasn’t totally sure I had the right part number . The guy on the phone was really patient and didn’t make me feel silly for asking a bunch of questions . He checked the model info , found the part , and told me what was in stock . Honestly , it was a easy call . I got what I needed without being passed around . 5 stars from me
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hello_judith594
March 20, 2026
"Refund Came Back Shockingly Fast"
I had to return a part and expected the whole refund process to be a nightmare, but nope, it showed up way faster than I thought. Like, I actually checked twice because I couldn’t believe it. No hassle, no drama, just ridiculously easy.
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sue.Johnson
March 18, 2026
"Quick help right when I needed it"
I had a quick question about a part before I placed my order, and customer service got back to me way faster than I expected. They explained things clearly, didn’t overcomplicate it, and it felt like an actual person was helping me out. Refreshing, honestly. I’d definitely use Parts Town again.
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MichaelCrosby
March 18, 2026
"Pretty smooth checkout"
Payment went through quickly, and I didn’t run into any strange checkout problems. Overall, it was a smooth experience...
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craigmiller7723
March 04, 2026
"I expected the warranty process to…"
I expected the warranty process to be a headache, but they handled it with no hassle at all. Everything was straightforward, and I was pleasantly surprised by how simple they made it.
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Theresa_higginson00
February 25, 2026
"Best prices I found"
I ended up checking a few different places before buying, mostly because I had some extra time that afternoon and didn’t want to overpay if I didn’t have to. Their prices were better than everyone else I looked at, so it was an easy choice in the end.
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kay_Morosow00
February 07, 2026
"Really Quick Delivery"
The delivery was super fast. Really happy with the service, thanks!
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derek.Porter
February 06, 2026
"i ordered a part and it shipped…"
i ordered a part and it shipped the same day, just like they said it would. that was the biggest thing for me, no having to follow up or wonder what was going on. i got the tracking info quickly, and the part showed up on time. ordering was simple too. i’d definitely use parts town again if something breaks and i need it fast...
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murray_Fava87
January 25, 2026
"Somehow, they had it in stock when…"
Somehow, they had it in stock when literally everyone else was acting like the item had vanished from the earth. Shocking, I know. Ordering was easy, and I was just relieved I didn’t have to keep refreshing ten different websites like it was a full-time job.
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Marguerite-dunbar
January 22, 2026
"Sorted quickly"
They got it sorted in about no time, honestly. Straightforward and I was happy with how quick it all was.
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lucas1991
January 18, 2026
"Reasonable shipping and fast delivery"
Ordered a small part and thought shipping was gonna be kinda ridiculous lol, but it was actually reasonable. Checkout showed the cost upfront before I paid, so no weird surprise fees at the end. The part got here fast too. I’d def use Parts Town again if the shipping stays like this.
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ShannonGill
January 15, 2026
"Accurate Tracking and Smooth Delivery"
I ordered a replacement part and was impressed with how accurate the tracking was from start to finish. It updated right when the order shipped, kept showing the correct delivery date, and the part arrived exactly when it said it would. I really appreciated not having to guess where it was or call anyone for updates. Simple, reliable, and hassle-free.
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hello_isabelle058
January 13, 2026
"I tried to return my order, but…"
I tried to return my order, but the whole process took way longer than I expected. The website made it sound like one thing, but then the actual return steps felt different and confusing. I reached out to support hoping they could clear it up, but they weren’t much help. Overall, it was frustrating
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